Policies and Shipping


We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

Our website is open for ordering 24/7/365. Our retail store location and phone hours are M-S 5am - 6pm. Open Sundays seasonally for duck season and striper season. Hours may vary.

Shipping (Continental U.S.)

Four shipping options are offered for merchandise delivery:

Order Amount Standard Shipping2 Day (weekdays)1 Day (weekdays)Store Pickup*
Up to $50.00 $7.99 $19.99 $34.99 FREE
$50.01-$100.00 $9.99 $21.99 $35.99 FREE
$100.01-$150.00 $11.99 $23.99 $37.99 FREE
$150.01 and over $13.99 $25.99 $39.99 FREE

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

All orders received before 1pm EST are usually shipped the same day provided the item(s) are in stock. Any items that are not in stock will might be placed on backorder. We ship Monday through Friday, orders received on weekends or holidays will be processed the next business day.

Rush orders (Next Day Air, 2nd Day Air, and 3 Day) will be placed on top priority and there may be an additional fee. For expedited shipping please select your desired shipping at checkout or call us at 530.458.4868 and we will get your order processed same day for quick delivery. Most orders will be shipped via FedEx. Some drop shipments and flat rate shipping orders will be shipped via FedEx, USPS, or other carrier. Actual shipping cost will be charged on some oversize and hazardous items. You will be notified if any shipping adjustment is required for your order via email and the order status page. Tracking numbers will be provided on request. Tracking numbers are not available on some drop shipments.

All web orders receive email confirmation of shipment and are updated in Your Account page.

We do ship internationally and can provide lower cost options via USPS at the customers discretion; tracking is availalbe via a Customs Number and insurance is optional on any order. We do not take responsibility for any orders once shipped USPS. International order shipping prices will be adjusted to actual shipping cost. Please refer to our international order policies.  

Shippping (Alaska & Hawaii)

We reserve the right to use any shipping provider for these orders. Shipping price listed online is not applicable on some oversize items, packages to Alaska and Hawaii, and international orders, in these cases actual shipping via the lowest cost carrier will be charged. You will be contcted if any adjustment is required for shipping unless you have provided prior verbal or written consent.

International Orders

International orders are always welcome. All international orders must be confirmed through us first. You may place your order online or via email. Please allow a few extra days for us to process and confirm international orders.

We always try to work with our international customers on shipping rates because we understand the high cost of getting items to you from the US. We ship USPS Priority International, or any provider of your choice. USPS is generally much cheaper but is not insured and takes a few extra days.

Standard Shipping

Selecting the Standard Shipping Option will ensure that your item will ship out the same day provided the order is recieved by 1PM EST and is in stock. Ground shipments are guaranteed to arrive within 6 business days, 2 Day Express is guaranteed in 2 days, and Overnight is guaranteed next day delivery. Keep in mind that orders placed after 1PM EST are not guaranteed to process the same day. Example: If you place an order Thursday at 3PM for next day delivery, it may not arrive until Monday. We will do our best to process all orders same day.

Order Changes

Once you submit your order to Kittle's and it has been processed and shipped we can not change or cancel your order. Please make sure you want the item(s) before you submit the order. Any changes or cancellations after shipment will be subject to our return policy.


Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Out of Stock and Back Orders

We try our best to have everything in our online catalog available 100% of the time; however we do run out of some items from time to time. If an item you order is out of stock, you will be notified within one business day of your order. Items are considered out of stock if they can not ship within one business week. It is your choice to either cancel the order before we fully process it and recieve a 100% refund, or you may choose to backorder the item.

You may cancel the backorder at any time before shipping with no fee, excluding special orders; special orders will incur a 20% restocking fee. We do not always have a reliable ETA on backorders. Understand that we are at the mercy of the manufacturer to actually get more products to us, and we always do our best to get the products to you in a timely manner.

We may have other equivalent products available that are not listed on the website due to continually changing product lines. You may call or email and we will always do our best to help find you what you need.


If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.

Returns or Exchanges must be arranged within 10 days of receipt.

Returns must be like new condition and in original packaging to receive return credit.

A 20% restocking fee may apply on some returned items. We work closely with our suppliers to avoid these fees, but they may apply in some instances. We will only charge a restocking fee if we incur one.

There are absolutely NO RETURNS on loaded ammunition, powder, or primers. This is due to liability and insurance issues beyond our control. Please make sure you are buying exactly what you need. If you have any questions at all, check with one of our trained staff.

Returns must be sent to:
Kittle's Outdoor & Sport Company
888 Market St
Colusa CA 95932

Defective items are not warranted by Kittle's Outdoor. Returns of defective merchandise are subject to manufacturer approval. We will do our best to help you in the case of defective products, please call or email us for more information.

When returning product we recommend the use of an insured and trackable shipper such as UPS or FedEX. Kittle's Outdoor does not refund shipping costs, or cover return shipping. We will not accept COD or damaged packages.

Prices and Information

Kittle's Outdoor accepts the following payment options:
  • Mastercard
  • Visa

Our website is intended to help you. Kittle's Outdoor And Sport Co. is not responsible for any typographical errors, pricing errors, omissions, inclusions or any other errors on our web site. We do our best to not make mistakes, but if you find one please let us know. We reserve the right to change the website at any time. Pricing may change at anytime without notice, and we reserve the right to cancel orders with notice at our discretion.

Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!